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06/20/12 Ranked 3's and 5's Disabled

SickNate

Summoners!

We are aware of an issue causing account stats and chat to not load on login. We are working hard to resolve this issue. Please check back for updates.

11:50 PDT We are currently testing recently made changes.
11:20 PDT We have made some progress towards fixing the issues and will continue to post updates when available.10:50 PDT We're continuing to investigate and have possibly identified a cause of some of the issues today. We will continue to update this thread as much as possible
09:38 PDT - We're continuing to investigate and the moment we have more information it will be posted here.

UPDATE:

Quote:
Originally Posted by Nidivre View Post
Summoners,

After having encountered an issue that prevented stats and chat from loading on login, we took the game into maintenance so that our team can handle the situation more effectively. We would like to make clear to players who were in games that this will not result in a leave or a loss.

Our main goal is to resolve the issues players encountered and we will continue to keep you updated here as more information becomes available. We apologize and share your frustration, but rest assured we will keep you informed.
08:50 PDT - In order to work most effectively on this, we have taken the platform offline and removed all players from the server. This will not result in a loss or a leave.
08:40 PDT - The issue is still being worked on by our engineers.
08:10 PDT - We are still investigating and working on resolving these issues. Launcher is currently set to unavailable.
07:39 PDT - We are continuing to work on these issues. Login is still disabled.
07:05 PDT - Logins have been disabled while we resolve these issues.


11 months ago

Nidivre

Summoners,

After having encountered an issue that prevented stats and chat from loading on login, we took the game into maintenance so that our team can handle the situation more effectively. We would like to make clear to players who were in games that this will not result in a leave or a loss.

Our main goal is to resolve the issues players encountered and we will continue to keep you updated here as more information becomes available. We apologize and share your frustration, but rest assured we will keep you informed.



11 months ago

RiotCaptSturm

Hey everyone,

I totally understand the frustration--we have all hands on deck working this issue. I think we're getting "close" to a resolution and return to service. I'll be in this thread as well and make every effort to share what we're seeing as we work on this issue.

I am sincerely sorry for this extended deploy time and hope we can get this resolved and continue to give you the play experience you expect from us,
'Sturm



11 months ago

RiotMixdj

Updated the OP. Servers are online now.